This Privacy Policy describes how Fluton Polymers (“we,” “us,” or “our”), operating the website https://retail.flutonpolymers.com/ (the “Service”), collects, uses, and discloses your information when you use our Service and tells you about your privacy rights and how the law protects you.

We are committed to protecting your personal data and your privacy. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Account Information: Username, password, and registration details (for accounts created via the “Login / Register” functionality).
  • Transaction Data: Details about products you have purchased, order history, and delivery information.
  • Payment Information: Payment card details (though processed by a secure third-party payment gateway; we do not store full payment card details), billing address, and transaction amount.
  • Correspondence: Information you provide when contacting customer support or communicating with us.

B. Usage Data

We also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. Use of Your Personal Data

Fluton Polymers uses the collected data for various purposes, primarily related to fulfilling our contract with you and improving our service, including:

  • To provide and maintain the Service: Including monitoring the usage of our Service.
  • To manage your Account: To manage your registration as a user of the Service and grant you access to different functionalities available to registered users.
  • To process and fulfill your orders: To manage your purchases, process payments, and deliver the products you have bought (e.g., shipping to your specified address).
  • To contact you: To communicate with you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, or informative communications related to the products or contracted services, including security updates, when necessary or reasonable for their implementation.
  • To manage your requests: To attend to and manage your requests to us, such as customer support inquiries, returns, and warranty claims.
  • For marketing and promotions: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about
  • For business transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
  • For legal compliance: To comply with legal obligations under Indian law and for dispute resolution.

3. Sharing and Disclosure of Your Personal Data

We may share your personal information in the following situations:

  • With Service Providers: We may share your Personal Data with third-party vendors and service providers (such as payment gateways, shipping carriers, and logistics partners like those facilitating Fast, Free Shipping and Next Day Delivery) to monitor and analyze the use of our Service, process payments, and contact you.
  • For Business Transfers: We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • For Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Fluton Polymers, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users of the Service or the public.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Security of Your Personal Data

The security of your Personal Data is important to us. We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your Personal Data against unauthorized access, use, alteration, or destruction, as stated by the Safety Payments feature on our website.